ESCALATION
PATH
Dallas (Network & Endpoint)
Tel Aviv (Network & Endpoint)
Ottawa (Network & IPSO related)
(Tier 2 & 3)
(Tier 3.5)
(Tier 3.5)
(Tier 3)
(Tier 3.5)
(Tier 3.5)
(Tier 2, 3 & 3.5)
For immediate escalation, contact the Team Leader of the engineer handling the case. You can find the contact details at the bottom of the Service Request email.
Javier Castaneda
jcastane@us.checkpoint.com
+1 (972) 444-6536
Devanesan Moses dmoses@us.checkpoint.com +1 (972) 444-6650
Hanan Adika hanana@checkpoint.com +972 (3) 753-4766
Henrik Carlsson (for Data Security) Henrikc@checkpoint.com +46 (60) 67-8383
Shira Bar Yosef sbaryosef@checkpoint.com +972 (3) 611-5191
Ran Ramati
ranr@checkpoint.com
+972 (3) 611-5444
Jason Ingram (Tier 3.5 Escalation)
jingram@checkpoint.com
+1 (613) 271-6914
Danny Tostowaryk
dtostowa@checkpoint.com
+1 (613) 271-7845
Richard Brannock, TAC Director
rbrannoc@us.checkpoint.com
+1 (972) 444-6641
Adam Mittler, TAC Director
amittler@checkpoint.com
+972 (3) 753-4862
Kevin Charles, TAC Director
kcharles@checkpoint.com
+1 (613) 271-7966
Ofer Wolf, Technical Services VP
oferw@checkpoint.com
+972 (3) 611-5454