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  CCSP Partner Support - Collaborative Enterprise Support Programs
  (Available for EMEA, Asia Pacific and Latin America Customers Only)
 
  Collaborative Enterprise Support offers increased options and coverage with higher program levels, including improved handling of Severity-1 issues, committed response times, fast path escalation, and more. Tiered pricing offers deeper discounts and better value for larger accounts as products are added.
 
  Collaborative Enterprise Support - Basic
Unlimited backline support from Check Point 12/5, important software bug fixes, and Advanced Access to SecureKnowledge for a full year. Pricing starts at 15% of products list price. Software upgrades available at additional cost.

Collaborative Enterprise Support - Standard
Unlimited backline support from Check Point support 24/7, software bug fixes and upgrades, Advanced Access to SecureKnowledge, and priority routing for severe issues for a full year. Pricing starts at 18% of products list price.

Collaborative Enterprise Support - Premium
Unlimited backline support from Check Point support 24/7, software bug fixes and upgrades, Advanced Access to SecureKnowledge, fast path escalation for all issues, and direct access to Check Point for severe issues for a full year. Pricing starts at 24% of products list price.

 
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