| 1. View Connectra’s traffic logs. Traffic logs may indicate: - Authentication issues - Authorization issues - Connectivity issues (DNS, non-responsive hosts) - SmartDefense and Web Intelligence issues |
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| 2. If after a Connectra installation, Connectra: Hangs/Crashes/Core dumps/Panics/Sporadically reboots/Exhibits other strange behavior. In addition, the operating system passes possibly no traffic. Refer to sk31263 for additional information. | |
| 3. To troubleshooting Connectra with Citrix-related issues check sk31225. | |
| 4. For problems with opening MS Office files view the Connectra NGX Release Notes. | |
| 5. If certain Web pages cause JavaScript errors or web pages or images on the page do not load properly refer to sk30957. | |
| 6. If the creation of a network application in Connectra fails refer to sk31373. | |
| 7. If an OWA client fails to open through Connectra Server refer to sk30968. |