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The Internet secures your future. We secure the Internet. |
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PRODUCT COMPONENTS AND FUNCTIONALITY AREAS
Software Solutions:
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Subscription Program Options:
Legacy Subscription | Provides customers with the ability to bring Software Subscription current and be eligible to receive the latest shipping product version. Legacy Subscription is required for existing customers who purchased product more than twelve months ago (without annual Subscription). Legacy Subscription is approximately 40% of the product list price and includes subscription for one year. |
Software Subscription |
For Software Solutions: Includes version upgrades, service packs and hot fixes for one year. It is approximately 15% of the product price. Subscription is a prerequisite to purchasing any of the support options listed below. Software Subscription will start on the license date of the product or, in cases of renewal, on the last date of previous Software Subscription. The one year term commences on the license date as defined by the User Center or 90 days following the book date of the order, whichever comes first. |
Check Point Secure Care |
For SmallOffice Products, includes Software Subscription, access to product support resources in SecureKnowledge, and e-mail based support 24 hours a day during normal business days, for one full year. Response time on all issues is one business day. Note: Enterprise Customers (with either an Enterprise Management Center or Provider-1 under Subscription/Support) who already have Gold, Gold Plus or Platinum Support Programs can purchase corresponding Gold, Gold Plus, or Platinum programs for their VPN-1/FireWall-1 SmallOffice products. Normal Software Subscription, pricing percentages and service levels will apply. |
Support Program Options:
Gold Support | Includes phone & email support during regular business hours ( 6-6 local time for the Americas, and 8-8 International) and a 4 hour response time. It is approximately 15% of the product price. |
Gold Plus Support | Includes phone & email support with response time within 4 hours, 24x7. It is approximately 35% of the product price. |
Platinum Support |
Includes phone & email support with dedicated account experts and response time within 30 minutes, 24x7. It is approximately 50% of the product price. Support will start on the license date of the product or, in cases of renewal, on the last date of previous Support. The one year term commences on the license date as defined by the User Center or 90 days following the book date of the order, whichever comes first. |
Note: Gold, Gold Plus and Platinum Support are calculated separately from Software Subscription.
Partner Support Options:
Certified Support Partner Program (CSP) |
The Certified Support Partner Program is designed to recognize partners who provide world class support on Check Point products and offer consistent technical support to customers. To join this program a partner must select one of the CSP backline support options listed below and apply for admittance to the program. These support options enable partners to contact Check Point directly for Level Two and Level Three assistance on their customers' technical support issues. These options are only available to partners who have been approved for the Certified Support Partner Program. For details on applying to the program, partners should contact their Channel Manager. Additional information is available at http://www.checkpoint.com/partners/service/csp.html |
Basic Support | Basic Support is a back-line technical support option for partners who are not part of the Certified Support Partner Program. This support option grants partners access to SecureKnowledge. Under this program, partners pay an up front fee for the option which includes five (5) tickets. Additional tickets can be purchased. Incident packs of 5, 10 and 25 can be purchased. |
Education Services:
Courseware | Check Point develops courseware on Check Point products and the technologies on which they are based. Courseware is intended to be an in-class training guide as well as an on the job reference manual. Courseware is listed here under and is only available to Authorized Training Centers (ATCs) for purchase. All courseware items are listed as CPTS-DOC. courseware order form is available at: http://www.checkpoint.com/services/education/atc/courseware/courseware_form.html |
Training | Check Point delivers courses through a network of Authorized Training Centers. To
locate an Authorized Training Center, visit the training locator at:
http://www.checkpoint.com/services/education/atcprogram/atc_locations/locations.html
Most courses provide education on how to implement and configure Check Point products and include hands-on lab sessions where appropriate. These courses are based on courseware developed by Check Point and prepare students to take Check Point certification exams. All training courses are listed as CPTS-ATC. Courses are available from Check Point directly only by special request. To request direct training contact: training@ts.checkpoint.com |
Certification Exams | Check Point offers certifications that serve to help individuals increase their overall marketability as security professionals. These certifications are achieved by passing certification exams and meeting additional established prerequisites. Certification exams must be taken from a certified testing center or from Check Point directly. |
Professional Services:
Check Point offers network security consulting services through its Professional Services team. This group of consultants is highly skilled in internetworking as well as network security and each consultant is a Check Point Certified Security Engineer. Services available include network security analysis, design, configuration and implementation of Check Point based solutions. Orders for Professional Services should be coordinated and scheduled with Check Point Professional Services Group at : proserv@checkpoint.com. Daily rates cover normal business hours on normal business days (8am to 5pm local time). Fees for all other times will be determined on a project by project basis. Purchaser is responsible for all travel and expenses incurred by Professional Services personnel engaged in a project. |