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The Internet secures your future. We secure the Internet. |
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The Internet secures your future. We secure the Internet. |
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Section 4 - Partner Support Programs
| 4.1 - Certified Support Partner Program (CSP) | ||||||||||||||||||||||||||||
| The Certified Support Partner Program is designed to recognize partners who provide world class support on Check Point products and offer consistent technical support to customers. To join this program a partner must select one of the CSP backline support options listed below and apply for admittance to the program.
These support options enable partners to contact Check Point directly for Level Two and Level Three assistance on their customers' technical support issues. These options are only available to partners who have been approved for the Certified Support Partner Program. For details on applying to the program, partners should contact their Channel Manager. Additional information is available at http://www.checkpoint.com/partners/service/csp.html |
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| 4.2 - Basic Support | ||||||||||||||||||||||||||||
| Basic Support is a back-line technical support option for partners who are not part of the Certified Support Partner Program. This support option grants partners access to SecureKnowledge. Under this program, partners pay an up front fee for the option which includes five (5) tickets. Additional tickets can be purchased. Incident packs of 5, 10 and 25 can be purchased. | ||||||||||||||||||||||||||||
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